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UCLA has adopted the concept of FlexWork, which encourages our department to work in a hybrid environment. The ERRC has a small dynamic workforce dedicated to serve our constituents. Visit our Connecting During Covid section to start exploring virtual experiences, digital performances and resources that you can enjoy from home. We are still in this together.

Emeriti Retirees Relations Center

Do you have a complicated problem with your medical, dental or vision plan? UC’s Health Care Facilitators offer confidential and free assistance to faculty, staff, retirees, survivors and eligible family members. If you have a problem that you have been unable to resolve by talking to your health plan, medical group, or doctor, the Health Care Facilitator may be able to assist you. She is here to help you understand and obtain the full benefits and services available from your UC-sponsored health plans.

Navigating the UC-sponsored healthcare system can be overwhelming.

More than a decade ago, the Health Care Facilitator program was introduced. Its purpose was to assist with and resolve issues and concerns pertaining to the UC healthcare plans available to eligible employees and retirees and their family members. The Facilitator provides personal guidance with regard to understanding UC-health-plan coverage, choices, and rights. This specialist equips you with benefit and service information so you can take necessary action or intervenes on your behalf with the insurance carriers. To learn more about your UC-retiree health plans visit UCnet.

If you are experiencing difficulty accessing care or feel you have an escalated issue with regard to your health plan a Health Care Facilitator may be able to help you. Before consulting the Health Care Facilitator, contact your doctor’s office, medical group, or health plan directly to try to resolve your concern. If you still need help, call your Health Care Facilitator.

Health Care Facilitator Brochure

Medical Plan Contacts

The Health Care Facilitator is there when needed, and all matters discussed are confidential.

UCLA Health Care Facilitator
Debra Wells
Campus Human Resources